Many companies run on processes that were never formally documented. That works, until it doesn't. We capture what's in people's heads, build a process structure, and embed it into your organisation.
When a company grows or implements new software, existing processes are rarely questioned first. The result: expensive new software that automates bad habits, employees who don't use the new tools, and projects that fail to stay within scope, time, and budget.
New employees do things differently than existing ones, or blindly adopt a way of working that may already be outdated. Quality depends on people, not processes.
Departments get restructured, but the end-to-end processes connecting them were never mapped out. The silos remain, just under a new name.
When a key employee leaves the company, crucial process knowledge leaves with them. There's no handover, because the processes aren't documented anywhere.
You buy new software based on demos and sales pitches. During implementation, it turns out the software doesn't fit how your business actually works.
Two companies or departments working alongside each other instead of with each other. Everyone has their own way of working, their own systems, their own logic. Without a shared process structure, integration remains an empty promise.
We work pragmatically and tailor-made. No ivory-tower methodology, no endless slides. Just an approach that fits the size and culture of your organisation.
We start with a conversation about your context, ambitions, and the reason behind the analysis. Together we define the scope: which processes, which process levels, which goal.
Where useful, we introduce process thinking through our office game — a simulation game that lets teams experience why process structure makes the difference.
Through interviews and workshops, we map out how processes actually run today; not how they should theoretically run, but how they're really carried out. We visualise and model this in BPMN, the international standard for process modeling, so everyone understands it.
Based on the AS IS situation, we identify bottlenecks, risks, and inefficiencies. We use the ESSA (Eliminate, Simplify, Standardize, Automate) methodology to optimise.
Together with your team, we design the desired future processes. Not as a blueprint that ends up in a drawer, but as a concrete action plan that gives direction to your next step — digital or organisational.
We hand over the process models and insights to your process owners. Where needed, we train and coach your employees so they can maintain and adjust the documentation themselves.
A process analysis lays the foundation. Most clients build further on it with one of our other services:
A brief exploratory conversation of about an hour is enough to determine whether and how we can help you. We're honest if that's not the case.
Request your no-obligation consultation and read our references.
